FAQs — Asian Security & Fire Systems Limited

Question 1

How long does a typical CCTV installation take?

Accepted Answer

For a standard residential or small commercial installation (8–16 cameras), our team typically completes the work within 1–2 working days. Larger enterprise or campus-wide deployments are planned in phases and may take 1–4 weeks depending on site complexity, cable routing, and the number of cameras. We provide a detailed project timeline during the site survey.

Question 2

Do you conduct a site survey before installation?

Accepted Answer

Yes, a free site survey is mandatory before every installation. Our certified engineers visit your premises to assess camera placement, cable routing, power availability, network infrastructure, and any site-specific challenges. The survey report forms the basis of our technical proposal and bill of materials.

Question 3

Will installation cause disruption to our business operations?

Accepted Answer

We plan all installations to minimise disruption. For occupied commercial premises, we schedule cable-laying and drilling work during off-hours or weekends. Our project managers coordinate with your facilities team to ensure business continuity throughout the installation period.

Question 4

Do you handle civil work like conduit laying and false ceiling work?

Accepted Answer

Yes, our installation teams are equipped to handle all associated civil work including conduit laying, cable trunking, false ceiling access, wall chasing, and junction box installation. We restore all surfaces to their original condition after cable routing is complete.

Question 5

Can you integrate new systems with our existing security infrastructure?

Accepted Answer

Absolutely. We specialise in hybrid and integrated deployments. Our engineers can integrate new IP cameras with existing DVR/NVR systems, add access control to existing door hardware, and connect new fire alarm zones to existing panels — provided the existing equipment supports integration. We assess compatibility during the site survey.

Question 6

What warranty do you provide on installed systems?

Accepted Answer

All systems installed by Asian Security & Fire Systems come with a minimum 1-year comprehensive warranty covering parts and labour. Products from OEM partners like Hikvision, Bosch, and Honeywell carry their respective manufacturer warranties (typically 2–3 years). Extended warranty options are available as part of our AMC packages.

Question 7

What is covered under the warranty?

Accepted Answer

Our warranty covers manufacturing defects, component failures under normal operating conditions, and workmanship issues related to our installation. It does not cover damage caused by power surges (without surge protection), physical damage, tampering, acts of nature, or misuse. We recommend UPS and surge protection for all critical systems.

Question 8

How do I raise a warranty claim?

Accepted Answer

Warranty claims can be raised by calling our 24/7 support line, emailing support@asiansecurity.in, or through our customer portal. Our team will log a service ticket, assess the issue remotely where possible, and dispatch a field engineer within 4–8 business hours for on-site resolution. All warranty claims are tracked and closed with a service report.

Question 9

What is an AMC and why do I need one?

Accepted Answer

An Annual Maintenance Contract (AMC) is a service agreement that ensures your security systems remain in optimal working condition throughout the year. It covers scheduled preventive maintenance visits, priority response to breakdowns, software/firmware updates, and discounted spare parts. Without an AMC, system failures may go undetected, warranties may lapse, and emergency repairs can be significantly more expensive.

Question 10

What are the different AMC plans you offer?

Accepted Answer

We offer three AMC tiers: (1) Basic — 2 preventive maintenance visits per year, business-hours support, parts at cost; (2) Standard — 4 visits per year, extended support hours, 10% discount on parts, remote monitoring; (3) Comprehensive — 6 visits per year, 24/7 priority support, parts included, dedicated account manager, and guaranteed 4-hour response SLA. Custom enterprise plans are also available.

Question 11

Can I take an AMC for systems not installed by you?

Accepted Answer

Yes, we offer third-party AMC services for systems installed by other vendors, subject to a one-time inspection and assessment. Our engineers will evaluate the current condition of the system, identify any deficiencies, and provide a remediation plan before the AMC commences. This ensures we can guarantee the service levels committed under the contract.

Question 12

What is your response time under AMC?

Accepted Answer

Response times depend on your AMC tier. Basic: next business day. Standard: within 8 business hours. Comprehensive: within 4 hours, 24/7 including weekends and public holidays. For critical infrastructure clients (hospitals, airports, data centres), we offer 2-hour emergency response SLAs under our Enterprise AMC.

Question 13

Which brands do you supply and install?

Accepted Answer

We are authorised partners for leading global brands including Hikvision, Bosch Security, Honeywell, Axis Communications, Dahua, CP Plus, eSSL, HID Global, Crestron, Lutron, JBL, Bose, Cisco, Panasonic, Samsung, FAAC, CAME, and many more. Our multi-brand expertise allows us to recommend the best-fit solution for your budget and requirements rather than being limited to a single manufacturer.

Question 14

Do you supply products without installation?

Accepted Answer

Yes, we supply products on a supply-only basis for clients with their own installation teams or for system expansions. However, we strongly recommend professional installation to ensure warranty validity, optimal performance, and compliance with safety standards. Supply-only orders are subject to minimum order quantities for certain product categories.

Question 15

Are your products BIS/CE/UL certified?

Accepted Answer

All products we supply are sourced from authorised distributors and carry the relevant certifications for the Indian market — including BIS (Bureau of Indian Standards), CE marking for European-origin products, UL listing for fire safety equipment, and PESO approval for explosion-proof equipment. We provide certification documentation on request.

Question 16

Can you source specific products not listed on your website?

Accepted Answer

Yes. Given our relationships with 25+ OEM partners and national distributors, we can source most professional-grade security, fire, and automation products. Contact our sales team with the product model or specification and we will confirm availability and lead time within 24 hours.

Question 17

Do you offer 24/7 technical support?

Accepted Answer

Yes. Our Network Operations Centre (NOC) operates 24 hours a day, 7 days a week, 365 days a year. Comprehensive AMC clients receive direct NOC access with a dedicated support line. Standard and Basic AMC clients receive extended-hours support. For non-AMC clients, emergency support is available at standard call-out rates.

Question 18

Can you provide remote monitoring of our CCTV system?

Accepted Answer

Yes, we offer professional remote video monitoring services from our NOC. Our trained operators monitor live and recorded footage, respond to motion alerts, verify alarms, and coordinate with on-site security or emergency services as required. Remote monitoring is available as a standalone service or as part of a Comprehensive AMC package.

Question 19

How do I access my CCTV footage remotely?

Accepted Answer

All modern NVR/DVR systems we install support remote access via mobile app (Hik-Connect, DMSS, iVMS-4500) and web browser. Our engineers configure remote access during commissioning and provide user training. We also set up secure VPN access for enterprise clients requiring higher security standards for remote viewing.

Question 20

How is pricing determined for a security system?

Accepted Answer

Pricing depends on several factors: the number and type of devices, site complexity, cable routing distance, brand and model selection, and any civil or integration work required. We provide detailed, itemised quotations after the free site survey so you can see exactly what you are paying for. There are no hidden charges.

Question 21

Do you offer EMI or financing options?

Accepted Answer

Yes, we offer flexible payment terms for larger projects, including milestone-based billing (advance, mid-project, on completion). For corporate and institutional clients, we can structure payments over 3–6 months. We also work with select NBFCs for equipment financing. Contact our sales team to discuss options suitable for your project size.

Question 22

Is GST included in your quotations?

Accepted Answer

All our quotations are provided exclusive of GST unless specifically stated otherwise. Applicable GST rates are 18% on services and vary by product category (typically 12–18% on security equipment). We are a GST-registered entity and provide valid tax invoices for all transactions, enabling you to claim input tax credit.

Question 23

How often should CCTV cameras be serviced?

Accepted Answer

We recommend a minimum of two preventive maintenance visits per year for CCTV systems. Each visit includes lens cleaning, housing inspection, cable and connector checks, NVR/DVR health check, hard disk status review, firmware updates, and recording schedule verification. High-traffic or outdoor installations in dusty or coastal environments may require quarterly servicing.

Question 24

How often should fire alarm systems be tested?

Accepted Answer

As per NBC (National Building Code) and TAC (Tariff Advisory Committee) guidelines, fire alarm systems must be tested at least quarterly, with a full annual inspection. Our fire safety engineers conduct detector sensitivity tests, panel diagnostics, battery backup tests, and manual call point checks during each visit. We provide a compliance report after every service.

Question 25

What should I do if my system shows a fault or alarm?

Accepted Answer

Do not ignore fault indicators or alarms. For fire alarms, follow your emergency evacuation procedure first, then contact us. For security system faults, call our support line immediately. Our NOC can often diagnose and resolve issues remotely within minutes. If an on-site visit is required, we dispatch an engineer based on your AMC priority level.

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